Group Account Director, London

WE ARE TOMMY, ARE YOU?

Are you a commercially-minded entrepreneurial leader who thrives on growing client partnership and unlocking new opportunities? 

Do you love building trusted relationships with senior clients, spotting opportunities others miss and delivering work that genuinely moves the needle?

Then this could be for you. But this isn’t a traditional Group Account Director role. You’ll act as the commercial lead across Client Services, driving growth across our existing client portfolio while strengthening Tommy’s partnership with ZEAL to unlock new opportunities across the wider group.

Working Pattern: Monday – Thursday (part time, 4 days per week)

Office: Moorgate, London

Reporting to: CEO

RESPONSIBILITIES

You’ll lead our Client Services team day to day, ensuring exceptional work is delivered while continually identifying opportunities to grow existing clients, win new business and strengthen Tommy’s position within ZEAL.

Working closely with the CEO, CDO and Finance Director you’ll champion commercial thinking across the agency, build strong client relationships, support our teams to deliver outstanding work and ensure Tommy remains the social-first creative partner of choice across the ZEAL network.

You will be expected to:

• Lead the day-to-day Client Services function, supporting the CS team and the wider team to deliver exceptional work and maintain consistently high standards
• Own the commercial performance of Tommy’s client portfolio, ensuring projects are profitable and growth opportunities are actively pursued
• Build trusted relationships with senior client stakeholders, acting as the escalation point for commercial conversations and complex client challenges
• Proactively identify opportunities to grow existing client partnerships and increase Tommy’s share of client spend
• Build strong relationships across the wider ZEAL group, identifying opportunities to introduce Tommy to new clients, strengthen collaboration and ensure Tommy remains front of mind
• Support new business activity through pitches, proposals, capability development and commercial negotiations
• Review and approve Statements of Work, scopes, budgets and payment terms, ensuring Tommy’s commercial interests are protected
• Work closely with Strategy, Creative and Production to shape ambitious, commercially successful creative solutions
• Lead project forecasting alongside Finance, monitoring revenue, profitability and pipeline health across the Client Services function
• Ensure projects are appropriately resourced, commercially managed and delivered to the highest creative standard
• Support the wider Client Services team, helping develop commercial confidence and stronger client relationships
• Confidently navigate challenging conversations with clients when required, protecting both relationships and Tommy’s commercial position
• Champion best practice across Client Services, continually improving ways of working, commercial rigour and overall client experience
• Work collaboratively across Tommy and ZEAL, influencing stakeholders across multiple teams, disciplines and personalities to deliver the best possible outcomes for clients
  

SUCCESS IN THIS ROLE

• Existing clients continue to grow through proactive commercial thinking
• Tommy is consistently brought into new ZEAL opportunities
• Client Services is confident, commercially minded and operating at a high standard
• Clients see Tommy as a trusted strategic partner, not just a delivery agency

QUALIFICATIONS AND EXPERIENCE

• Proven experience growing existing accounts and delivering against ambitious commercial targets
• Strong understanding of commercial management including forecasting, pricing, profitability and Statements of Work
• Strong understanding of integrated campaigns across social, digital, content, production and experiential
• Significant experience leading senior client relationships across multiple accounts
• Experience leading and developing Client Services teams within a fast-paced agency environment
• Excellent presentation, negotiation and influencing skills
• Comfortable operating across multiple workstreams while maintaining attention to detail
• A genuine passion for outstanding creative work and helping agencies grow

GET IN TOUCH 

If you think you’ve got the skills, talent, and style to be our new Group Account Director get in touch with us at worklondon@thisistommy.com.  

We’re committed to furthering equality and diversity in the creative industry, so we’ll be especially happy to see applications from underrepresented backgrounds. Tommy believes the advertising industry should reflect the world to which it speaks.

Local applicants legally allowed to work in the UK and able to work in our London office only, please. If you’re a recruiter, please don’t call us. We’ll call you.